Your Right to Data Deletion

Under the General Data Protection Regulation (GDPR) Article 17 — Right to Erasure — and the California Consumer Privacy Act (CCPA) Section 1798.105, you have the right to request the deletion of your personal data held by Llewellyn Systems Inc. This page explains how to submit a data deletion request and what to expect during the process.

Who Can Request Deletion

You may submit a data deletion request if you are:

A resident of the European Economic Area (EEA) or United Kingdom, exercising your rights under GDPR Article 17
A California resident, exercising your rights under CCPA Section 1798.105 and CPRA amendments
A user of any ODE platform product (ODE-LOS, ODE Connect, ODE Meridian, ODE Boutique Equity, SHANGO, or any other Llewellyn Systems service)
Any individual whose personal data has been collected by Llewellyn Systems Inc., regardless of jurisdiction

How to Submit a Data Deletion Request

To request deletion of your personal data, please send an email to legal@llewellynsystems.com with the following information:

Email Template

Subject Line

Data Deletion Request

Full Name

Your full legal name as associated with your account

Email Address

The email address associated with your account

Scope of Deletion

Specify what data you want deleted:

All personal data — Complete deletion of all personal information associated with your account
Specific categories — Please specify which categories (e.g., account profile data, usage analytics, communication records, financial data, location data)

Legal Basis

State the legal basis for your request:

GDPR Article 17 — Right to Erasure (EU/UK residents)
CCPA Section 1798.105 — Right to Delete (California residents)
Other applicable data protection law (please specify)

Processing Timeline

Step 1

Acknowledgment

We will acknowledge receipt of your request within 3 business days.

Step 2

Identity Verification

We will verify your identity to ensure the request is legitimate. We may ask you to confirm your email address or provide additional identifying information.

Step 3

Processing

Your request will be processed within 30 days of receipt, as permitted under GDPR. Under CCPA, we have 45 days. If we require additional time due to the complexity of the request, we will notify you of an extension of up to 30 additional days (60 days total for GDPR, 90 days total for CCPA).

Step 4

Confirmation

Once deletion is complete, we will send you a confirmation email. We will also direct our service providers and third parties who received your data to delete it.

Data Retention Exceptions

Please be aware that certain data may be retained even after a deletion request is processed. Under both GDPR and CCPA, we may retain data when necessary for:

Legal obligations — Tax records, financial transaction records, and other data we are legally required to maintain
Fraud prevention — Data necessary to detect, prevent, and investigate security incidents or fraudulent activity
Exercising legal claims — Data necessary for the establishment, exercise, or defense of legal claims
Contractual obligations — Data necessary to complete a transaction or fulfill an ongoing contractual relationship
Regulatory compliance — Data required by industry-specific regulations (e.g., financial services, SEC reporting)

If any portion of your data must be retained, we will inform you of the specific categories retained, the legal basis for retention, and the expected retention period.

GDPR Article 17 — Right to Erasure

Under GDPR, you have the right to request erasure of your personal data when:

The data is no longer necessary for the purpose it was collected
You withdraw consent and there is no other legal basis for processing
You object to processing and there are no overriding legitimate grounds
The data has been unlawfully processed
The data must be erased to comply with a legal obligation
The data was collected in relation to the offer of information society services to a child

CCPA Section 1798.105 — Right to Delete

Under the California Consumer Privacy Act and its amendments (CPRA), California residents have the right to request that a business delete any personal information about the consumer that the business has collected. Upon receiving a verifiable consumer request, we will delete your personal information from our records and direct our service providers to do the same, subject to the exceptions outlined above.

Related Policies

Contact

Llewellyn Systems Inc
A Sound of Life Media Company
2601 Blanding Ave, Ste C248
Alameda, CA 94501

Data Deletion Requests: legal@llewellynsystems.com
Data Protection Officer: solstaff@soundoflife.media