The Bottom Line
ServiceNow dominates IT Service Management and has expanded into HR and customer service. But it's fundamentally a workflow platform—you're buying tickets and processes. ODE is a decision platform—you're buying intelligence, outcomes, and complete organizational visibility.
Feature Comparison
| Capability | ODE | ServiceNow |
|---|---|---|
| IT Service Management | ✓ Full ITSM | ✓ Market Leader |
| Incident Management | ✓ AI-Powered | ✓ Core Strength |
| HR Service Delivery | ✓ Full HR Suite | ✓ Available |
| Workflow Automation | ✓ Built-in | ✓ Now Platform |
| Procurement & Spend | ✓ Full Suite | ⚠ Basic |
| Financial Management | ✓ Full FMS | ✗ Not Available |
| Project Management | ✓ Full PMO | ⚠ PPM (add-on) |
| Meeting Intelligence | ✓ AI Transcription | ✗ Not Available |
| Decision Audit Trail | ✓ One Record | ⚠ Workflow Logs |
| AI Capabilities | ✓ Native AI Agents | ⚠ Virtual Agent |
| Pricing Model | ✓ All-inclusive | ✗ Per-module |
Where ServiceNow Excels
- ✓ITSM market leader (20+ years)
- ✓Now Platform for custom workflows
- ✓Large partner ecosystem
- ✓Strong IT operations management
Where ODE Wins
- ★Decision intelligence, not just workflows
- ★70+ modules included (not per-module pricing)
- ★Full financial management built-in
- ★Specialized AI agents vs generic chatbot
- ★Transparent pricing, no module stacking
The Fundamental Difference
ServiceNow = Workflow Platform
"A ticket was created. A workflow ran. An approval happened." ServiceNow tracks what happened in your processes.
ODE = Decision Platform
"A decision was made. Here's why. Here's the impact. Here's the audit trail." ODE tracks why things happened and what they mean.
Pricing Reality
ServiceNow
- • Per-user, per-module pricing
- • ITSM: ~$100/user/month
- • HR Service Delivery: ~$100/user/month
- • CSM: ~$150/user/month
- • Costs stack quickly across modules
- • Implementation: $200K-$1M+
ODE
- • All 70+ modules included
- • From $49/user/month
- • No module stacking
- • ITSM + HR + Finance + PMO + more
- • Self-service or guided implementation
- • Live in weeks
Beyond tickets and workflows
See how ODE delivers decision intelligence across your entire organization.
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