ODE Service
Support tickets, ITSM, help desk, incident response.
ODE Service brings IT service management, customer support, incident response, and change management into one AI-native platform. AI agents triage, categorize, and suggest resolutions before human review. SLAs are enforced automatically.
Capabilities
What's Inside
IT Service Desk
Ticket management, categorization, routing, and AI-assisted resolution.
Incident Management
Incident detection, escalation, response coordination, and post-mortem.
Change Management
Change requests, approval workflows, risk assessment, and rollback tracking.
SLA Management
Define, monitor, and enforce service level agreements with real-time dashboards.
Quality & Compliance
QMS, audit trails, corrective actions, and regulatory compliance tracking.
Customer Support Portal
Self-service knowledge base, ticket submission, and status tracking for end users.
Consolidate
One Platform Replaces Many
ServiceNow
ITSM, service management platform
Zendesk
Customer support, help desk
Freshdesk
IT and customer service management
PagerDuty
Incident response, on-call management
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ODE Lion
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