Refund Policy

1. Subscription Model

ODE is offered as a month-to-month subscription service. All subscriptions are billed on a recurring monthly cycle beginning on the date of your initial purchase. There are no long-term contracts or annual commitments required.

1.1 Billing Cycle. Your subscription is billed automatically on the same calendar day each month (or the last day of the month if your billing date does not exist in a given month). Pricing starts at $49.00 per month per account. Additional charges may apply for premium features, additional user seats, or usage-based services as described in your subscription plan.

1.2 Payment Methods. We accept major credit cards, debit cards, and other payment methods as made available through our payment processor. You are responsible for keeping your payment information current. Failed payments may result in service suspension after a seven (7) day grace period.

1.3 Price Changes. We reserve the right to adjust subscription pricing with at least thirty (30) days' written notice prior to the start of your next billing cycle. Continued use of the Services after a price change takes effect constitutes acceptance of the new pricing. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

2. Cancellation

You may cancel your ODE subscription at any time, for any reason, without penalty. Cancellation can be initiated through your account settings within the ODE dashboard or by contacting our support team at solstaff@soundoflife.media.

2.1 Access After Cancellation. Upon cancellation, you will retain full access to all ODE features and functionality through the end of your current paid billing period. Your account will not be charged for subsequent billing cycles after cancellation is confirmed. For example, if your billing date is the 15th of each month and you cancel on the 3rd, you will retain access through the 14th of the following month.

2.2 Data Retention. Following the expiration of your final billing period, your account data will be retained in a read-only state for thirty (30) days. During this retention window, you may export your data or reactivate your subscription. After thirty (30) days, your data will be permanently deleted in accordance with our Privacy Policy.

2.3 Reactivation. If you reactivate your subscription within the thirty (30) day retention window, all previously stored data will be restored to your account. Reactivation after the retention window will result in a fresh account with no historical data.

3. Refund Eligibility

Llewellyn Systems is committed to customer satisfaction. The following circumstances qualify for a refund:

3.1 14-Day Satisfaction Guarantee. First-time subscribers are eligible for a full refund of their initial monthly subscription fee if a refund is requested within fourteen (14) calendar days of the original subscription purchase date. This guarantee applies exclusively to your first subscription period and cannot be used more than once per individual or organization. Accounts that were previously cancelled and resubscribed do not qualify as first-time subscribers.

3.2 Service Outage Credits. If the ODE platform experiences unscheduled downtime exceeding four (4) cumulative hours within a single billing period, you may request a pro-rated service credit for the affected period. Service credits are calculated as follows: the total monthly subscription fee divided by the number of days in the billing period, multiplied by the number of full days on which service was materially unavailable. Service outage credits are applied to your next billing cycle and do not constitute a cash refund. Scheduled maintenance windows announced with at least forty-eight (48) hours' notice are excluded from outage calculations. Service level commitments are further detailed in our Service Level Agreement.

3.3 Billing Errors. If you are charged in error (for example, a duplicate charge or a charge after confirmed cancellation), you are entitled to a full refund of the erroneous amount. Billing error refund requests must be submitted within sixty (60) days of the erroneous charge.

3.4 Partial-Month Refunds. Except as expressly provided under the 14-Day Satisfaction Guarantee (Section 3.1) or Billing Errors (Section 3.3), we do not offer partial-month refunds for cancellations made mid-cycle. Your access will continue through the remainder of the paid period.

4. Non-Refundable Items

The following fees and charges are non-refundable under all circumstances:

• Setup and onboarding fees — One-time fees charged for initial account configuration, data migration assistance, or guided onboarding sessions are non-refundable once the setup process has commenced, as these represent services already rendered.
• Custom integration development — Fees for bespoke API integrations, custom workflow development, third-party system connectors, or tailored automation configurations built specifically for your organization are non-refundable, as these represent custom professional services delivered to your specifications.
• Enterprise onboarding and training — Fees for dedicated enterprise onboarding programs, team training sessions, custom documentation, or white-glove deployment services are non-refundable once delivery has begun.
• Third-party service pass-through costs — Any charges attributable to third-party services procured on your behalf (such as premium data feeds, external API usage, or third-party software licenses) are non-refundable, as these costs are incurred with the respective third-party providers.
• Previously credited amounts — Service credits that have already been applied to your account cannot be converted to cash refunds or transferred to another account.

5. Refund Process

To request a refund, please follow these steps:

5.1 Submit a Request. Send an email to solstaff@soundoflife.media with the subject line "Refund Request" and include the following information: your full name, the email address associated with your ODE account, the date of the charge in question, the amount of the charge, and a brief explanation of the reason for the refund request. Alternatively, you may initiate a refund request through the Billing section of your ODE dashboard.

5.2 Review Period. All refund requests are reviewed within five (5) business days of receipt. Our billing team may contact you for additional information if needed to process your request. You will receive an email confirmation once your refund request has been approved or denied, along with an explanation of the determination.

5.3 Processing Time. Approved refunds are processed within five (5) to ten (10) business days following approval. Refunds are issued to the original payment method used for the transaction. Depending on your financial institution, it may take an additional three (3) to five (5) business days for the refund to appear on your statement.

5.4 Refund Denials. If your refund request is denied, you will receive a written explanation of the reason. You may appeal a denial by responding to the denial email within fourteen (14) days. Appeals are reviewed by a senior member of our billing team and a final determination will be provided within ten (10) business days.

6. Chargebacks

We encourage you to contact us directly at solstaff@soundoflife.media before initiating a chargeback or payment dispute with your bank or credit card company. In most cases, we can resolve billing concerns faster and more favorably through our direct refund process described in Section 5.

6.1 Chargeback Consequences. Filing a chargeback without first attempting to resolve the issue through our support team may result in immediate suspension of your ODE account pending investigation. If a chargeback is filed for a legitimate charge and is resolved in our favor by the payment processor, you will be responsible for any chargeback fees assessed by the payment processor, and your account may be subject to reinstatement fees.

6.2 Fraudulent Chargebacks. Llewellyn Systems reserves the right to pursue all available legal remedies in cases of fraudulent chargebacks. Accounts associated with fraudulent chargeback activity will be permanently terminated, and any outstanding balances will be referred to collections. We maintain comprehensive transaction records and will cooperate fully with payment processors and financial institutions during chargeback investigations.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated with at least thirty (30) days' notice via the platform or email. The updated Policy will include a revised "Last Updated" date at the top of this page. Your continued use of the Services after such notice constitutes acceptance of the updated Policy. If a change to this Policy would materially reduce your refund rights, the version of the Policy in effect at the time of your purchase will govern any refund request related to that purchase. We encourage you to review this page periodically for the latest information.